Terms of service
Last updated: July 20, 2026
These Terms of Service ("Terms") govern your access to and use of the Guaipaipet website, including browsing our products, creating an account, and placing orders. By using our site, you agree to these Terms. Please read them carefully.
Who Can Use Our Site
Our website and services are intended for adults, or for users who have obtained consent from a parent or legal guardian to use the site. By using this website, you confirm that you meet the legal age of majority in your jurisdiction, or that you are using our services with permission from a parent or guardian.
Your Account
If you create an account with us, you're responsible for keeping your login information secure and for any activity that happens under your account. Please let us know right away if you believe your account has been accessed without your permission.
You agree to provide accurate and current information when creating an account or placing an order, including your name, shipping address, and contact details.
Acceptable Use
When using our website, you agree not to:
- Use the site for any unlawful purpose or in violation of any applicable federal, state, or local law
- Attempt to gain unauthorized access to our systems, other user accounts, or any non-public areas of the site
- Interfere with or disrupt the site's functionality, including through malware, bots, or automated scraping
- Copy, reproduce, or redistribute our product images, descriptions, or website content without our permission
- Submit false or misleading information when placing an order
We reserve the right to suspend or terminate access for any user who violates these Terms.
Orders and Payment
When you place an order, you're agreeing to purchase the item(s) at the listed price, plus any applicable shipping and tax. We make reasonable efforts to ensure product descriptions, images, and pricing on our site are accurate, but occasional errors may occur. If we discover a pricing or listing error after you've placed an order, we'll contact you before processing the order further.
Payment information you provide is submitted through secure, SSL-encrypted checkout pages, as described in our Privacy Policy.
Shipping and Returns
Details about order processing, shipping timelines, and returns are covered separately in our Shipping Policy and Return & Refund Policy, both of which are part of these Terms by reference.
Intellectual Property
All content on our website, including product photos, graphics, logos, and written descriptions, is owned by or licensed to Guaipaipet and is protected by applicable copyright and trademark laws. You may not use, copy, or distribute this content for commercial purposes without our written permission.
Product Information Disclaimer
We work to keep product descriptions, dimensions, and specifications accurate and up to date. However, actual product measurements, colors, or materials may vary slightly due to manufacturing processes or display settings. We recommend reviewing the listed dimensions carefully before purchase to make sure a gate or playpen fits your space.
Limitation of Liability
To the extent permitted by applicable law, Guaipaipet is not liable for indirect, incidental, or consequential damages arising from your use of our website or products, beyond the remedies available under our Return & Refund Policy or applicable consumer protection laws.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, products, or legal requirements. Any changes will be posted on this page with a revised "Last updated" date, and continued use of our site after changes are posted means you accept the updated Terms.
Governing Law
These Terms are intended to comply with applicable United States federal and state laws. If any part of these Terms is found to be unenforceable under applicable law, the remaining provisions will continue in full effect.
Contact Us
If you have any questions about these Terms, feel free to reach out.
US Warehouse Address: 1 Sansome St, Suite 1400, San Francisco, CA 94104, United States
China Factory Address: No. 183-8, Hangtou Industrial Park, Machanghu Town, High-tech Industrial Development Zone, Linyi City, Shandong Province, China
Email: service@guaipaipet.com
Phone: +1 530-212-9664
Hours: Monday - Friday, 9AM - 5PM PT