Privacy policy
Last updated: July 20, 2026
Your privacy matters to us. This policy explains what information Guaipaipet collects when you visit our site or place an order, how we use it, and the choices you have. By using our website, you agree to the practices described below.
Information We Collect
When you browse our site, create an account, or place an order, we may collect information such as your name, shipping and billing address, email address, phone number, and order details. If you contact our customer service team, we may also keep a record of that conversation to help resolve your request.
We do not collect personal information as a primary purpose of operating this site — it's collected only where necessary to fulfill an order, provide customer support, or improve your shopping experience.
How We Protect Your Information
Our website is secured with SSL (Secure Sockets Layer) encryption, which protects the information you send us as it travels between your browser and our servers. Any page where you enter sensitive information, such as a credit card number, is protected by this same SSL technology, so your payment details are transmitted securely.
We also use industry-standard safeguards to store and handle personal information responsibly, and we limit access to that information to employees and service providers who need it to do their jobs.
How We Use Your Information
We use the information we collect to:
- Process and ship your orders
- Communicate with you about your order, shipment, or a support request
- Respond to questions or issues you raise with our customer service team
- Improve our website, products, and overall shopping experience
We do not use your personal information or any photos you share with us for advertising or marketing purposes without first getting your clear consent.
We Don't Sell Your Information
Guaipaipet does not sell your contact information — including your name, email address, or phone number — to third parties. We only share information with trusted service providers (such as payment processors and shipping carriers) to the extent needed to complete your order, and those providers are required to handle your data responsibly.
Cookies and Similar Technologies
Like most websites, we use cookies to help our site function properly, remember items in your cart, and understand how visitors use our site so we can make improvements. You can adjust your browser settings to limit or block cookies, though some site features may not work as intended if you do.
Children's Privacy
Our services are intended only for adults, or for users who have obtained consent from a parent or legal guardian. We do not knowingly collect personal information from children under the age of 16. If we discover that we have collected personal information from a child under 16 without appropriate parental or guardian consent, we will take prompt technical and administrative steps to delete that information and prevent further collection.
By using this website, you confirm that you have reached the legal age of majority in your jurisdiction, or that you are using this website and its services with the permission of a parent or legal guardian.
Your Choices and Rights
You may contact us at any time to ask what personal information we hold about you, to request a correction, or to request that we delete your information, subject to any recordkeeping we're legally required to maintain (such as for tax or order history purposes).
Governing Law
This policy is intended to comply with applicable United States federal and state privacy laws. As our business and practices evolve, we'll update this policy to reflect any changes in the law or in how we handle your information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted on this page along with a revised "Last updated" date.
Contact Us
If you have any questions about this privacy policy or how your information is handled, reach out anytime.
US Warehouse Address: 1 Sansome St, Suite 1400, San Francisco, CA 94104, United States
China Factory Address: No. 183-8, Hangtou Industrial Park, Machanghu Town, High-tech Industrial Development Zone, Linyi City, Shandong Province, China
Email: service@guaipaipet.com
Phone: +1 530-212-9664
Hours: Monday - Friday, 9AM - 5PM PT